At Dhansiri, we aim to provide a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, our 7-Day Return and Refund Policy offers you the option to return or exchange eligible items.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The item is returned within 7 days of receiving your order.
- The item is unused, unwashed, and in the same condition in which you received it, with original tags and packaging intact.
- Sale items and gift cards are not eligible for return unless stated otherwise.
2. Return Process
To initiate a return:
- Contact us within 7 days of receiving the product at [Your Contact Email Address] with your order number and reason for return.
- Once we approve the return, you will receive further instructions on how to ship the item back to us. Please note that the shipping cost for returning the item will be borne by the customer, unless the return is due to a damaged or defective product.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and the amount will be credited to your original payment method within 7–10 business days, depending on your bank’s processing time.
- Partial Refunds: In certain cases (such as missing packaging or minor signs of use), we may issue a partial refund at our discretion.
4. Exchanges
If you would like to exchange an item:
- Contact us within 7 days of receiving your order.
- Follow the same return process as above.
- Once we receive the returned item, we will ship your replacement, subject to availability.
5. Non-Returnable Items
The following items are non-returnable:
- Items marked as final sale.
- Gift cards and other promotional items.
- Items damaged due to wear and tear after purchase.
6. Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please notify us within 48 hours of delivery at [Your Contact Email Address] with photos of the item. We will arrange for a return or replacement at no additional cost to you.